Owing to increasing personal incomes, long distance passengers aspired for luxury services in rural operations. In the current scenario of globalization, public transport service needs introspective sensitivity towards the quality of service offered. A well-developed transport network facilitates the integration and interdependence of different sectors by aiding quick and adequate movement of people and material. When transport systems are deficient in terms of capacity or reliability, they can have an economic cost such as reduced or missed opportunities. This paper is focusing on expected and provided services by state road transport in India. The study also advocates for the reformation of state road transport undertaking and also discusses how public transit program is worthwhile, and how to optimize transit services to maximize benefits.
